Enterprise AI
Virtual Humans
Enterprise AI
Virtual Humans,
built for the real world.
Photoreal digital staff that listen, understand and act — in your building, in your customer’s language, wired into the systems that resolve the request.
Engineered for deployment in
- Hospitals
- Airports
- Banks
- Government
- Retail
- Education
- Hospitality
- Manufacturing
- Smart cities
- Museums
The thesis
Interfaces got faster. They did not get more human.
A decade of digitisation turned queues into portals and counters into apps. Efficiency went up. Being helped got worse.
IGAI Tech builds the layer in between: virtual humans that hold a real conversation, in the room, and are wired into the systems that actually resolve the request.
Virtual human
Photoreal presence with accurate speech, gaze and expression.
Kiosk or display
Ruggedised hardware at the point of need.
Intelligence layer
Speech, grounded retrieval and policy — inside your perimeter.
Enterprise systems
EHR, PMS, AODB, CRM and ticketing, through scoped agents.
Resolved interaction
The request is completed, and the record is written.
Conversation, not scripting
Accents, interruption and ambiguity are normal conditions of speech, not errors to trap.
Presence, not animation
Lip-sync, gaze and expression are driven by the same stream as the voice. Nothing falls out of sync.
Action, not answers
Role-scoped agents complete transactions in your systems and leave a replayable audit trail.
The platform
One platform.
Deployed as many.
One virtual human engine, configured for the environment it stands in.
Healthcare
Hospital Virtual Human
A calm first point of contact for arriving patients.
Aviation
Airport Virtual Human
Live flight guidance for passengers who are lost, late or far from home.
Financial services
Banking Assistant
Branch-grade guidance inside hard compliance boundaries.
Public sector
Government Citizen Assistant
Public services in plain language, for every citizen.
Commercial real estate
Mall Concierge
A concierge that knows every tenant and the fastest route to it.
Retail
Retail Virtual Associate
An expert associate on the floor at every trading hour.
Capabilities
Everything the interaction needs
Presence, understanding, reasoning and action, shipped together.
AI Virtual Humans
Photoreal avatars with real-time lip-sync, gaze and micro-expression.
Voice AI
Neural speech with sub-second turn-taking and natural interruption handling.
Multilingual Conversation
40+ languages with dialect awareness and mid-sentence language switching.
Private Knowledge Base
Retrieval grounded in your documents, inside your perimeter.
Enterprise Integrations
Connectors for EHR, PMS, AODB, CRM, ERP and identity providers.
Workflow Automation
Conversations that complete transactions, not just describe them.
Analytics & Insight
Intent, sentiment, deflection and containment telemetry from every interaction.
Document Intelligence
Reads forms, IDs and policies to answer with document-level precision.
Appointment Management
Books, reschedules and confirms directly against your live calendars.
Cloud Deployment
Managed, region-pinned deployment with elastic capacity for peak events.
On-Premise Deployment
Fully air-gapped operation for sovereign and regulated environments.
Role-Based AI Agents
Scoped personas with explicit permissions, tone and escalation rules.
Ships on
- Floor-standing kiosk
- Wall-mounted display
- Web & mobile embed
- Video-call endpoint
- Telephony gateway
- Ruggedised terminal
Vertical specialisation
Tuned to the floor it stands on
A hospital entrance and an airport transfer hall are not the same problem wearing different branding.
24/7
front-desk coverage without a night shift
Healthcare
Care teams should be caring, not queue-managing.
- Patient registration
- Symptom intake
- Department wayfinding
- Discharge instructions
40+
languages served concurrently
Aviation
Millions of passengers, one accurate answer.
- Flight and gate guidance
- Transfer routing
- Baggage rules
- Irregular operations support
100%
of the trading day covered by product expertise
Retail & malls
Product expertise on every aisle, all day.
- Guided selling
- Live stock lookup
- Tenant and store discovery
- Promotion surfacing
On-prem
deployment for full data sovereignty
Banking & finance
Human-grade guidance inside regulated boundaries.
- Product explanation
- Onboarding journeys
- Servicing requests
- Adviser handoff
Air-gapped
option for sovereign environments
Government
Public services everyone can actually use.
- Eligibility guidance
- Document checklists
- Permit and licence enquiries
- Civic information
Zero
unsourced academic answers
Education
An institution that answers at 2 a.m. in Jakarta.
- Admissions enquiries
- Enrolment guidance
- Campus navigation
- Approved tutoring support
Sub-second
spoken response latency
Hospitality & tourism
Hospitality that does not clock off.
- Check-in and check-out
- In-stay requests
- Local recommendation
- Multilingual greeting
Current rev
of every SOP, always
Manufacturing
The right procedure, one spoken question away.
- SOP retrieval
- Safety briefings
- Maintenance procedures
- Shift handover capture
No app
required to reach city services
Smart cities
One civic voice across every touchpoint.
- Transit guidance
- Utility enquiries
- Incident reporting
- Emergency information
Core technology
Six systems that have to agree, every time
A virtual human is only as credible as its least reliable subsystem.
Conversation Engine
Model-agnostic reasoning with enterprise guardrails.
Routing, grounding and policy sit above the model layer — so you can change provider, or run open weights on your own hardware, without rewriting a conversation.
- Model strategy
- Provider-agnostic routing
- Grounding
- Mandatory retrieval citation
- Guardrails
- Deterministic policy layer
- Fallback
- Graceful human escalation
Voice Engine
Conversation at the speed of speech.
Streaming recognition, incremental generation and predictive synthesis are pipelined, so the avatar begins responding while the sentence is still forming.
- Turn latency
- Sub-second target
- Interruption
- Full barge-in support
- Acoustics
- Far-field, high-noise tuned
- Languages
- 40+ with dialect models
Digital Human Renderer
Presence that survives close inspection.
Lip-sync, gaze and micro-expression are driven by the same signal stream as the speech, so the face and the voice never disagree.
- Lip-sync
- Viseme-accurate, phoneme-driven
- Expression
- Micro-expression blend system
- Gaze
- Presence-aware attention model
- Render
- GPU-accelerated, edge-capable
Knowledge & Retrieval
Your knowledge. Your perimeter. Cited every time.
Every factual claim is retrieved from your approved corpus with a traceable source. Nothing is answered from model memory, and the index can run with no external egress.
- Architecture
- Private RAG
- Citation
- Source-traceable responses
- Freshness
- Incremental re-indexing
- Isolation
- Zero external egress option
About IGAI
AI should feel human — and behave like an engineer.
Systems people can simply talk to, that answer accurately, and that can be audited afterwards.
Deployed, not demonstrated
We optimise for a busy arrivals hall, not a conference stage. Noise, glare and impatience are the brief.
Grounded by default
A virtual human that invents an answer in a hospital is worse than none. Every claim is retrieved and traceable.
Sovereign by option
If your data cannot leave the building, neither does ours. The same product runs air-gapped.
Accessible as a requirement
Public-facing systems serve everyone or they fail. Accessibility is a launch condition.
How we engage
- 01
Discovery
Map the touchpoint, the languages, the systems of record and the escalation rules.
- 02
Pilot
One location, bounded scope, success criteria agreed before anything is built.
- 03
Integration
Connectors, security review, data residency and accessibility validation.
- 04
Scale
Rollout across the estate with central persona governance and analytics.
Get started
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Deploy an enterprise AI virtual human where your customers already are.
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